Privacy Policy
1. Legal Terms
This Privacy Policy (“Policy”) governs the collection, processing, storage, and disclosure of any information that identifies you as an individual (“Personal Data”). By using our website or services, you agree to the terms in this Policy.
2. Data We Collect
We collect only the information necessary to deliver our services:
- Contact information: name, email, phone number
- Booking details: travel dates, tour preferences, accommodation choices
- Payment information: billing address, credit/debit card details (handled by our secure payment processor)
- Technical data: IP address, browser type, device identifiers, cookies and usage data
3. How We Use Your Data
We use your Personal Data to:
- Provide and manage your booking — confirm tours, arrange accommodations, schedule transfers.
- Communicate with you — send booking confirmations, updates, and respond to inquiries.
- Improve our services — analyse trends, troubleshoot issues, and tailor our offerings.
- Comply with legal obligations — tax, accounting, and regulatory requirements.
4. Legal Basis for Processing
We process your Personal Data only when:
- You have given consent (e.g., subscribing to our newsletter).
- It is necessary to fulfill a contract (e.g., your tour booking).
- We have a legitimate interest (e.g., improving our website).
- We are required by law.
5. Your Rights
Under applicable data protection laws, you have the right to:
- Access the Personal Data we hold about you.
- Correct or update inaccurate information.
- Request erasure of your data (when no longer needed).
- Restrict or object to certain processing activities.
- Receive a copy of your data in a structured, machine-readable format.
To exercise these rights, please contact us at privacy@happyholidays.com.
6. Disclosure to Third Parties
We may share your Personal Data with:
- Service providers (e.g., payment processors, accommodation partners)
- Regulatory authorities (if required by law)
- Professional advisors (e.g., auditors, lawyers)
We do not sell or rent your Personal Data to third parties for marketing purposes.
7. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences (e.g., language, currency).
- Analyse website traffic and performance.
- Provide a more personalized browsing experience.
You can manage or disable cookies through your browser settings.
8. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or destruction. Our team is trained to handle Personal Data with care.
9. Data Retention
We retain your Personal Data only as long as necessary to:
- Fulfill the purposes outlined above
- Comply with legal, tax, or accounting requirements
After that, we securely delete or anonymize your information.
10. International Transfers
Your information may be transferred to and stored on servers located outside your country. Whenever we do so, we ensure adequate safeguards are in place to protect your data.
11. Changes to This Policy
We may update this Policy from time to time. When we do, we will post the revised version here with a new “Last updated” date.
12. Contact Us
If you have any questions or concerns about this Policy or our data practices, please contact:
Happy Holidays Tour Operator
Email: info@happyholidays.am
Address: 51/1, Baghramyan street, Yerevan, Armenia
Website: www.happyholidays.am